Our competitor underprices us - but SM2 showed us that his customers were unhappy.
They wanted something better and they were willing to pay a little more.
SM2's social media monitoring tools reveal your competitors' strengths and weaknesses, helping you uncover opportunities in the marketplace.
With SM2 you can chart a side-by-side comparison. Discover the tone surrounding your competitors - and map it over time.
- What's the best way to tap into the competition's customer base?
- Where do those customers spend time online?
- Are they happy with the service they receive from your competitor?
- Are they price sensitive? Or would they pay more for a better offering?
How Loyal are Your Customers?
Online, everyone makes comparisons. Even your best customers are aware of your competitors. SM2 helps you keep an eye on the competition:
- View side-by-side comparisons.
- Rank your results against the competition.
- Benchmark against industry standards.
